1. Cancellation by you. You can cancel any shine Package at any time by providing us with at least 48 hours notice. If you have purchased more then one shine Package and don’t wish to cancel all of them, please contact us. If the reason for cancellation is due to serious illness or injury, redundancy / job loss or relocation, if you provide satisfactory evidence to us, you will receive a refund.
2. Cancellation by us. We may cancel your shine Package if you commit a serious breach (or frequent repeated breaches) of the terms of the Package.
3. Cancellation and fees. If you cancel your shine Package with less then 48 hours notice, you will be liable for the full fee.
4. Cancellation or amendment of bookings. If you have booked a session or treatment as part of shine and you can no longer attend, please contact us as soon a possible, and in any event, at least 24 hours prior to the start time. We will try to book you an alternative time / date, but we cannot guarantee that it will be possible to do so.
5. Late arrival. If you are late for your session, your session time will be shortened accordingly, and you will not be entitled to receive a refund. If you are more than 10 minutes late to a session without prior notice the appointment may be cancelled altogether and you will not be entitled to any refund.
6. Cancellation of part of a package. If you have booked a package that includes two or more of the shine practitioners and wish to cancel one or more of the practitioners the discount offered in the packaged will be rescinded and the full price of the sessions will be incurred.
7. Package payment. All packages must be paid for up front.